FAQ

📦 Our Warehouse B!tches Are on It!

Shipping & Delivery, Babe—Let’s Talk! 

You’ve just hit the beauty jackpot with FREE European delivery when you meet that minimum spend (check the deets below). Now, let’s break it down, shall we?

 UK Shipping

💌 FREE – Standard Shipping (2-5 business days)
⚡ £7.99 – Express Shipping (1-2 business days)
✨ Spend £80+ and Express is on us!

🍀 Ireland Shipping

FREE – Standard Shipping (2-5 business days) when you spend £35 / €40. You’re welcome!

🌍 Europe Shipping

💌 FREE – Standard Shipping (2-5 business days)
⚡ £7.99 – Express Shipping (1-2 business days)
✨ Spend £80+ and get Express for FREE!

⏳ Processing Time?

Our warehouse queens work FAST! We aim to ship your order within 24 hours (Mon-Fri, excluding public holidays).

UK Next-Day Delivery? We got you—just order before 1PM Mon-Fri to get it the next day. Missed the cut-off or ordering after 1PM Friday? Babe, you’ll have to wait until Tuesday.

📌 Important Stuff You Should Know!

💸 Customs Fees? If you're outside the UK, your country might hit you with extra charges. We love you, but that’s all on you, boo—check your local customs rules!

📍 Delivery Drama? Free shipping doesn’t always mean doorstep delivery. Your package might prefer a little vacay at the nearest collection point—so check your tracking and don’t leave it hanging! Any unclaimed returns? That’s on you, and fees will apply for reshipping.

🔄 Address Oops? Double-check that shipping address before you check out! Once it's shipped, you’re the captain of this beauty voyage with the tracking number we send you. Lost, delayed, or wrong-address drama? We’ll help where we can, but all return & repostage fees are on you, babe.

Return & Refund Policy: Because We Got You!

Need to Return Something? No Sweat.
Hit us up at returns@beautybitchofficial.com, and we’ll get the return ball rolling. But before you pack it up, here’s the scoop—our return policy is strictly for unused products. If you’ve already dabbled in your kit, skip ahead to our refund policy. We don’t do halfway glam!

Sorry, but Not Everyone is Eligible.

We have standards, and here are the times you won’t qualify for a return:

• Missed the 30-Day Window? Well, aren’t you fashionably late! If more than 30 days have passed since you received your fabulous goods, the return ship has sailed.
• Used Products? Once you’ve cracked open the packaging and tried it out, returns are off the table (unless, of course, something’s faulty. Then, we’ve got your back).

Refunds: We’re Here for the Glow-Up.

Look, we’ve helped thousands of beauties achieve next-level lashes, brows, hair and skin, but if our products didn’t give you life, don’t stress. We offer a money-back guarantee—because we’re as smooth as that perfect winged liner you’re aiming for. Here’s how to make sure you’re eligible for a refund:

1. Follow the Instructions: Use our products correctly—check the guides and document your beauty journey with pics before, during, and after application. (We love receipts!)
2. Not Feeling Glam Enough? Email us at trainingsupport@beautybitchofficial.com with your pics, and our glam squad will hit you up with tips.
3. Still Not Thrilled? If your beauty didn’t pop, send your pics and refund request to refunds@beautybitchofficial.com, and we’ll make it right.

30-Day Return Policy: It’s Non-Negotiable.

You’ve got 30 days from when your package lands to return it in pristine, untouched, never-used condition. Here’s what we expect:

• Sealed and Unused: If it’s been opened or touched, keep it.
• Include Everything: That means the original packaging, all the accessories, manuals, and your proof of purchase. Missing something? No return for you!
• Photo Evidence: Snap a pic of the item in its untouched, sealed state before you send it back.
• Return Shipping? That’s on you, boo. We don’t cover return shipping costs unless we messed up, and let’s be real, we don’t mess up often.

Refund or Store Credit? Here’s the Deal:

• Full-Priced Items: You can get a refund (minus a £10 restocking fee, because warehouses don’t run on love alone) unless you paid with Klarna. In that case, it’s store credit only.
• Discounted Items? Promo codes = store credit, not refunds.
• Shipping Costs: Non-refundable. Same goes for any taxes or customs duties.

Some Things Are Just Non-Refundable:

• If You Opened It: Once that seal’s broken, it’s a no-go. (Unless it’s faulty—then we’ll sort you out.)
• Shipping Delays: We can’t control the weather or postal mishaps. Shipping slowdowns aren’t on us, darling.
• Returns Without an RMA Number: You need a Return Merchandise Authorization (RMA) to send anything back. No RMA? No refund, and we’ll hit you with a £10 restocking fee. Ouch.

Defective Products? We’ve Got You.

If your item is defective, we’re truly sorry (and a bit shocked). Email us with your order number, a description of the issue, and some pics or a video, and we’ll fix it fast. But heads up—if you broke it, dunked it in water, or got creative with it, that’s on you. Our warranty doesn’t cover misuse or abuse.

The Fine Print (Because We’re Fancy Like That):

• Restocking Fee: Yep, there’s a £10 restocking fee for all returns. This helps cover shipping and warehouse costs.
• Return Shipping Risk: Once you send it back, it’s your responsibility until it lands in our hands. Lost in the mail? Don’t look at us.
• Return Approval: Every return needs to be approved by our team before it’s sent back. No approval, no refund.
• Processing Time: Refunds take 7-14 business days after we receive and inspect your returned item.

Cancellations and RTS (Return to Sender):

If you cancel or refuse your package, you’ll face a £10 cancellation fee deducted from your refund. Sorry, but once an order is in motion, it’s hard to stop! It can take up to four weeks to process your refund once we get the package back.

The Bottom Line:

We love making our customers feel fabulous, but we also love fair play. Follow these rules, and we’ll take care of you. Break ‘em, and well… you’re on your own.

Questions? We’re just an email away at sales@beautybitchofficial.com. Keep Slaying.

A lash lift is like a push-up bra for your lashes—lifting them from the base to make them look longer, fuller, and effortlessly curled. No extensions, no fuss—just your natural lashes, but better. With the right care, this low-maintenance glow-up lasts 6-8 weeks—because who has time for daily lash drama

Absolutely, babe! Our lash lift kits are made just for at-home use—no salon needed. Each kit comes with everything you need for a safe, easy, and effective lash lift. Just follow the instructions like a pro and don’t skip the 48-hour patch test (because surprise reactions are so not the vibe).

Take care of those lashes, and your lift will stay fierce for 6-8 weeks—all depending on your natural lash cycle. After that, they’ll gradually settle back to their original shape… but let’s be real, that’s just your cue for a fresh new lift!

Of course, babe! After 24 hours, you can swipe on that mascara, but if you want your lash lift to stay flawless, stick to a water-based formula. Trust us—your lifted lashes will thank you!

A lash lift usually takes 45-60 minutes—just enough time to sit back, relax, and let the magic happen. If it’s your first time, give yourself a little extra time to get the hang of it. Good things (and great lashes) are always worth the wait!

Think of brow lamination as a blowout for your brows—lifting, fluffing, and keeping them flawlessly in place. Say goodbye to unruly arches and hello to sleek, full, and perfectly sculpted brows with zero effort. It’s the ultimate brow glow-up, no filters needed!

Absolutely, babe! Our lash and brow kits are made for at-home glam—no salon trip required. Each kit comes with everything you need for a safe, flawless transformation. Just follow the steps like a pro and don’t skip the 48-hour patch test—because surprises should be fun, not irritating!

Take care of those brows, and your lamination will stay flawless for 6-8 weeks—depending on your natural growth cycle. After that, they’ll gently settle back to their original shape… but let’s be real, that’s just your sign to book your next glow-up!

Give it 45-60 minutes, and you’ll have brows (or lashes) that are next-level gorgeous! If it’s your first time, no rush, babe—take your time, get comfy with the steps, and soon you’ll be a pro at the glow-up game!

Lash growth serum = magic in a bottle! It’s designed to wake up those lash follicles and give you longer, thicker, and stronger lashes. Packed with peptides, vitamins, and botanical goodness, and NO PROSTAGLANDIN, it’s basically a power smoothie for your lashes—because who doesn’t want a naturally flirty flutter?

This serum is like a personal trainer for your lashes—it feeds those follicles, boosts growth, and keeps them strong and fabulous. Use it regularly, and your lashes will go from meh to magnificent as they get longer, fuller, and totally next-level. It’s like giving your lashes a VIP pass to the glam squad.

Get ready to see some serious lash magic in 2-4 weeks of regular use. Full-on lash perfection? That’ll be yours in 8-12 weeks, depending on your natural growth cycle. Patience, babe—it’s worth the wait!

Alright, let’s get those lashes looking fab!

1. Cleanse your face—no makeup or oils, we’re starting fresh.
2. Apply the serum along your upper lash line, just like you're applying eyeliner (easy peasy).
3. For best results, use it once a day, ideally at night—because beauty sleep + serum = lash magic.
4. Let it dry before slapping on mascara or makeup. Patience, babe—it’s worth it.

No need to worry about your lower lashes, babe! The serum will naturally get to work on them as you blink—no extra effort needed.

Microneedling is like giving your skin a mini workout! It uses a device with tiny needles to create micro-injuries, tricking your skin into healing itself and boosting collagen production. The result? Smoother skin, reduced fine lines, scars, and hyperpigmentation. Think of it as a refresh button for your complexion!

Yep, our microneedling kits are made for at-home beauty bosses like you! But listen, babe, read the instructions carefully—because we’re here for a glow-up, not a freak-out. Our 0.50mm 24k gold plated needles are small, so less pain, more gain. Just follow the steps and you’ll be microneedling like a pro—no drama, just flawless skin. ✨

It all depends on your skin’s vibe, darling:

• Sensitive skin: Keep it chill—once a month.
• Normal/Combination skin: You can go for 1-2 times a month, but make sure to leave 14 days in between.
• Deep scars or wrinkles: Let’s get serious—3-4 times a month, but make sure you’re giving it a week to heal in between.

Remember, babe, your skin needs time to recover—so don’t rush it, especially with those longer needles!

Your microneedling kit comes fully loaded with everything you need to slay that skin game:

• 6 hygienic microneedling devices with 24-carat gold needles (because your skin deserves the best).
• 6 serum vials to keep that glow going.
• Alcohol wipes to keep it all fresh and clean.
• Head Band to keep the face clear
• Plus, a detailed step-by-step guide—no guessing here, babe, we’ve got you

Microneedling might give you a little zing, but it’s nothing to sweat about—just tiny pricks that feel like a light scratch on your skin. You might see a bit of redness or irritation, but it'll chill out in a few hours—no biggie. If you’re not about that discomfort life, just slap on some numbing cream before you go in—because we’re all about comfort and glow-ups!

Before you grab that straightener, make sure your hair’s bone-dry, babe—heat and damp hair are a no-go. Spritz on our Heat Shield to lock in the smooth and keep that frizz from crashing the party. And, don’t forget to detangle with a wide-tooth comb or brush—we’re aiming for sleek, not a rat’s nest!

For fine or damaged hair, use a lower temperature setting (between250°F–300°F or 120°C–150°C).

For normal or medium hair, use a medium setting (300°F–375°F or150°C–190°C).

For thick or coarse hair, opt for a higher temperature setting (375°F–450°F or190°C–230°C).

Always start with a lower temperature and increase only if needed

Keep the straightening to 1-3 times a week, babe—your hair will thank you. Going at it daily? No bueno. It’ll leave your locks dry and crispy, and breakage will be knocking at the door. Always remember to spray on that heat protectant—we want your hair smooth, not sad.

Nope, don’t even think about it! Always use a straightener on completely dry hair—wet or damp hair + hot tools = steam burns, damaged cuticles, and a whole lotta frizz. Keep it dry and save yourself the drama, darling.

An LED mask is basically magic for your skin, babe. It uses light-emitting diodes (LEDs) to zap your skin with some serious light therapy. Different colors of light go deep into your skin to tackle everything from acne to aging and hyperpigmentation. It’s like a spa day for your face, but better.

This mask shoots out a rainbow of light that works its magic on your skin. Each color has a job, and they all do it like a pro:

• Red light (630–660nm): Gets your skin to produce collagen, smooth out those wrinkles, and helps with healing.
• Blue light (400–470nm): Zaps acne-causing bacteria and shuts down those breakouts.
• Yellow light (580–590nm): Soothes redness and gives your circulation a much-needed boost.
• NIR light (700–1200nm) penetrates deeply to stimulate collagen production, speed up healing, and boost skin vitality for that extra glow!

Basically, it's like sending your face to a glow-up bootcamp—and everyone’s invited!

Yep, LED light therapy is totally safe for all skin types! It’s non-invasive, doesn’t blast you with any harmful UV rays, and gives your skin the glow it deserves. But—if you're dealing with any medical conditions or popping meds like retinoids, you might wanna chat with your dermatologist first, just to be extra sure. Better safe than sorry, babe!

LED masks are a total game-changer for your skin! Perfect for all skin types, they’re especially fab for those wanting to:

• Kick acne and calm that inflamed skin
• Refine texture and get that smooth, even tone
• Erase fine lines and say bye-bye to wrinkles
• Get that firm, youthful bounce and elasticity

Glow on, babe—your skin’s about to level up!

Wanna see those results? Use your LED mask 3-5 times a week (or every other day) to give your skin some serious love. Start with 10-20 minutes per session, then slowly crank it up as your skin gets its glow on. Your skin’s about to get hooked!

Here’s the sassy lowdown on when to skip the LED mask, babe:

1. Pregnancy or Breastfeeding? Not for you, mama. Keep that glow for later.
2. Active Skin Infections or Open Wounds? Uh, no thanks. Let your skin heal first!
3. Eye Sensitivity or Recent Eye Surgery? Gotta protect those peepers, darling.
4. Photosensitive Meds? If you’re on those meds, chat with your doc first.
5. Sunburned or Irritated Skin? Your skin needs a break from the heat, honey.
6. Epilepsy? Skip the light show—your safety’s first.

If any of these apply, it’s time to chill. Your skin will thank you later!

Here’s why our LED mask is the absolute boss of skincare:

1. Customizable Light Settings – Choose from multiple wavelengths to target your exact skin needs. No one-size-fits-all nonsense here!
2. Comfortable, Lightweight Design – Our mask isn’t just effective—it’s comfy, easy to wear, and won’t give you a headache.
3. Fast & Fabulous Results – Get glowing skin in less time. Start seeing results in just a few weeks, not months.
4. At-Home Spa Vibes – Why pay for expensive facials when you can have your own spa day whenever you want?
5. Safe & Non-Invasive – Zero needles, zero pain, just pure skincare magic.
6. Hands-Free Glow-Up – No holding it in place—just strap it on and chill while it works its magic.
7. Salon-Grade Technology – Our LED technology is backed by science and tested for results, so you know you're getting the real deal.
8. Includes neck and decolletage mask.

Ready for the glow of your life? Trust us, your skin will thank you!