FAQ

Typically, our warehouse bitches will process your order within 1 business day.You’ll receive a confirmation email + tracking number once it’s done, so keep an eye on your inbox (and your junk box, just to be sure)!Here are our delivery times.

Worldwide
Express shipping under £15
£5,95
5-9 working days
Worldwide
Express Shipping above £100
FREE
5-9 working days

Returns
To return your kit please reach out to our customer support via wegotyou@sassysaints.com and they'll initiate the returns process.

*Please note that the return policy is only available for unused products. If your product is used please go to the refund policy.

You are not eligible for a return in the following cases:

Expired Return Window: If the return window of 30 days after receiving the goods has expired, you are not be eligible for a return. 
Product Used: To stringent hygiene standards, once a product has been utilized, it becomes ineligible for return. However, we encourage you to explore our Refunds - 3 Treatments Risk-Free Trial Policy as an alternative avenue to assess product efficacy and satisfaction.
Seal is off of products: goods are not be eligible for return if the seal for health or hygiene reasons is broken after delivery, unless they are faulty.
Non-Compliance with Return Policy: Failure to comply with the return policy, such as not providing proof of purchase or returning items beyond the specified time frame, result in ineligibility for a refund.
Damage Caused by Customer: If the product has been damaged due to mishandling or misuse by the customer, we cannot offer a refund.
Gift with Purchase: If a free gift was provided with the purchase and it’s not returned along with the product, the value of the gift may be deducted from the refund amount.

lash lift is a beauty treatment that enhances the appearance of your natural lashesby lifting them from the base, making them appear longer, lifted, and fuller. It’sagreat alternative to lash extensions and can last up to 6–8 weeks with proper care

Yes! Our lash lift kits are specifically designed for at-home use. They include everything you need for a safe, effective lash lift. Be sure to follow the instructions carefully and perform a patch test minimum 48 hours before using any product to avoid potential irritation or allergic reactions.

With proper aftercare, a lash lift can last anywhere from 6 to 8 weeks, depending on your natural lash growth cycle. After that, the lashes will gradually return to their natural shape.

Yes, you can wear mascara after 24 hours of completing your lash lift. However, were commend using a water-based mascara to maintain the results longer.

The lash lift process typically takes about 45-60 minutes to complete. If it’s your first time, it may take a bit longer while you

6.Will a lash lift damage my natural lashes?

When done correctly and following the instructions, a lash lift will not damage your natural lashes. Our kits are formulated with gentle ingredients and is Cysteamine free, to keep your lashes healthy and nourished.

7.What’s included in the lash lift kit?

Each lash lift kit includes:

• Lifting and setting solutions
• Lash glue
• Silicone pads in various sizes
• Lash comb and applicators
• Detailed step-by-step instructions

8.Can I use the kit more than once?

Yes,each kit can be used 3 times for lashes and 3 times for brows. Extra product once opened can not be used at a later date.

9. How should I prepare my lashes before a lash lift?

Make sure your lashes are clean and free of any makeup, oils, or residue. Avoid using any waterproof mascara or oil-based products at least 24 hours before your treatment for the best results.

10. Can I use a lash lift kit if I have lash extensions?

We do not recommend using a lash lift kit if you currently have lash extensions, as the chemicals can weaken the adhesive and cause the extensions to fall out prematurely.

11. How soon can I repeat the lash lift process?

We recommend waiting at least 6 weeks before repeating the lash lift to avoid over-processing your lashes.

12. Is the lash lift kit suitable for sensitive eyes?

Our formula is designed to be gentle, but if you have sensitive eyes or skin, we recommend doing a patch test minimum 48 hours before using the product to ensure there’s no reaction. If irritation occurs, discontinue use immediately.

13. What should I avoid after getting a lash lift?

For the first 24 hours, avoid getting your lashes wet, using oil-based products, or applying mascara. You should also stay away from excessive heat like steam and sauna. This will ensure your lashes set properly and prolong the results of the lift.

14. Can I combine a lash lift with tinting?

Yes, a lash lift works well in combination with a lash tint for a more dramatic effect. Just be sure to follow the instructions for both treatments and perform a patch test for both products

15.What if I accidentally get the solution in my eyes?

If any solution gets into your eyes, immediately rinse with plenty of water and seek medical attention if irritation persists.

16. Can I return the product if I’m not satisfied?

Yes, we offer a satisfaction guarantee! If you are not completely satisfied with your lash lift kit, please reach out to our customer service within 30 days for a refund or exchange. (Please see our return policy for more details.)

17. Can I curl my lashes after a Lash Lift?

If you are used to curling your lashes, you really don’t need to continue that once you have done your lash lift. Your lashes will look curled and amazing without any extra work.

18.Can I do lash lift on my short lashes?

Absolutely. If you have super short lashes, just use the SS lash shields in your package and look at how incredible and long your lashes look after
your treatment.

19. How does the Lash lift actually work?

A lash lift is like having a perm. The Set- It solution breaks down the bonds in your hair, and shapes it according to the curve of your chosen lash shield. Once you apply the Fix- It Solution, the solution helps to mold your new hair bonds to that shape and keep it there.
The Nourish-It solution makes sure the whole process keeps the hair nice and hydrated, without any damage.

20.What are the ingredients list?

21.Is it safe to do whilst pregnant?

We recommend to not do lash lift or tinting whilst pregnant or breast feeding as your skin is more hormonal and sensitive.

22. Is your lash lift kit suitable for everyone?

Absolutely! Regardless of skin colour, hair texture and skin conditions…it’s for absolutely everyone who wants fabulous looking brows and lashes.

A brow lamination is a beauty treatment that enhances the appearance of your natural brows by lifting them from the base, making them appear longer, lifted, and fuller.

Yes! Our lash and brow kits are specifically designed for at-home use. They includ be everything you need for a safe, effective treatment.. Be sure to follow the instructions carefully and perform a patch test minimum 48 hours before using any product to avoid potential irritation or allergic reactions .

With proper aftercare, a brow lamination can last anywhere from6 to 8 weeks, depending on your natural growth cycle. After that, the brows will gradually return to their natural shape.

Yes, you can after 24 hours of completing your treatment.

The process typically takes about 45-60 minutes to complete. If it’s your first time, it may take a bit longer while you get used to the steps.

6. Will a brow lamination damage my natural brows?

When done correctly and following the instructions, a brow lamination will not damage your natural lashes. Our kits are formulated with gentle ingredients and is Cysteamine free, to keep your brows healthy and nourished.

7. What’s included in the brow lamination kit?

Each brow lamination kit includes:

• Lifting and setting solutions
• Glue
• Lash comb and applicators
• Detailed step-by-step instructions
  

8. Can I use the kit more than once?

Yes, each kit can be used 3 times for lashes and 3 times for brows. Extra product once opened can not be used at a later date.

9. How should I prepare my brows before a brow lamination lift?

Make sure your brows are clean and free of any makeup, oils, or residue.
Avoid using any waterproof brow mascara or oil-based products at least 24 hours before your treatment for the best results.

10. If I have overplucked my brows, can I do this treatment?

Yes absolutely. Brow lamination is amazing at helping create the appearance of more hair and fuller brows.

11. How soon can I repeat brow lamination process?

We recommend waiting at least 6 weeks before repeating the lash lift to avoid over-processing your lashes.

12. Is the brow lamination kit suitable for sensitive eyes?

Our formula is designed to be gentle, but if you have sensitive eyes or skin, we recommend doing a patch test minimum 48 hours before using the product to ensure there’s no reaction. If irritation occurs, discontinue use immediately.

13. What should I avoid after getting a brow lamination?

For the first 24 hours, avoid getting your brows wet, using oil-based products, or applying brow mascara. You should also stay away from
excessive heat like steam and sauna. This will ensure your brows set properly and prolong the results of the lift.

14. Can I combine a brow lamination with tinting?

Yes, a brow lamination works well in combination with a tint for a more dramatic effect. Just be sure to follow the instructions for both
treatments and perform a patch test for both products.

15. What if I accidentally get the solution in my eyes?

If any solution gets into your eyes, immediately rinse with plenty of water and seek medical attention if irritation persists.

16.Can I return the product if I’m not satisfied?

Yes,we offer a satisfaction guarantee! If you are not completely satisfied with your brow lamination kit, please reach out to our customer service within 30 days for a refund or exchange. (Please see our return policy for more details.)

17. Can I do brow lamination even if I have micro bladed brows?

Absolutely. Brow lamination can highlight your brows even more and help create an
even fuller appearance and help frame your eyes to the max.

18.What if I don’t like the brow lamination look?

Not to worry. Unlike a lash lift that cannot be altered once done, a brow lift is easy to change. If you don’t like the look of a fuller brow, you just brush your hairs into the shape you wish and the hairs
will stay in place a lot easier after a lamination treatment.

19. How does the brow lamination actually work?

A brow lamination is like having a perm. The Set- It solution breaks down the bonds in your hair, and shapes it according to the curve of your chosen lash shield. Once you apply the Fix- It Solution, the solution helps to mold your new hair bonds to that shape and keep it there. The Nourish-It solution makes sure the whole process keeps the hair nice and hydrated, without any damage.

20.What are the ingredients list?

21.Is it safe to do whilst pregnant?

We recommend to not do lash lift or tinting whilst pregnant or breast feeding as your skin is more hormonal and sensitive.

22. Is your lash lift kit suitable for everyone?

Absolutely! Regardless of skin colour, hair texture and skin conditions…it’s for absolutely everyone who wants fabulous looking brows and lashes.

Eyelash growth serum is a beauty product formulated to stimulate lash follicles and promote longer, thicker, and stronger eyelashes. It typically contains nourishing ingredients like peptides, vitamins, and botanical extracts to enhance lash health and growth.

The serum works by nourishing the hair follicles along the lash line, stimulating growth, and strengthening the lashes. Regular application can help extend the growth phase of the lashes, resulting in longer, fuller eyelashes over time.

Most users begin to see visible results within 2 to 4 weeks of consistent use. Full results can typically be seen after 8–12 weeks, depending on your natural lash growth cycle.

Ensure your face is clean and free of makeup or oils.

1.Apply the serum along your upper lash line, just like you would apply liquid eyeliner.

2. For best results, use the serum once a day, preferably in the evening.3.

Allow the serum to dry before applying other products like mascara ormakeup

This is not necessary as the serum will naturally seep onto the lower lashes when you blink.

6. Is eyelash growth serum safe for sensitive eyes?

Our eyelash growth serum is made with gentle ingredients
and contain no allergens, parabens, hormones (Prostaglandin), sulphates, silicones and fragrances.
and is generally safe for sensitive eyes. However, we recommend performing a patch test before use. If you experience irritation,
discontinue use and consult a healthcare provider.

7. Can I use eyelash growth serum with eyelash extensions?

Yes! Our serum is safe to use with eyelash extensions. It can help nourish your natural lashes, which can support the retention of your extensions. Just make sure to apply the serum to the base of your natural lashes and avoid contact with the adhesive.

8.Can I wear makeup while using the serum?

Yes, you can wear makeup while using the eyelash growth serum. Apply the serum first, allow it to dry completely, and then proceed with your usual makeup routine. However we do recommend using it before bed time to get the most of the serum.

9.How long will a bottle of eyelash growth serum last?

One bottle of our eyelash growth serum typically lasts about 2 to 3 months when used as directed (once daily). The exact duration may
vary based on how much product is applied each time.

10. What ingredients are in the eyelash growth serum?

Our eyelash growth serum is formulated with nourishing ingredients such as:

• Peptides to stimulate hair follicles and promote lash growth
• Biotin and vitamins to strengthen lashes
• Botanical extracts to hydrate and protect lashes

Please check the product label for a full list of ingredients.

11. Are there any side effects of using eyelash growth serum?

Mild irritation, redness, or itching can occur in rare cases, especially if the serum gets into the eyes. If you experience any discomfort or
allergic reactions, stop using the product and consult a healthcare professional.

12. Can pregnant or breastfeeding women use eyelash growth serum?

We recommend consulting with a healthcare provider before using eyelash growth serum if you are pregnant or breastfeeding, just to ensure safety for you and your baby.

13. What happens if I stop using the serum?

If you stop using the serum, your lashes will eventually return to their natural growth cycle. The length and fullness gained from the serum may diminish over time without regular application.

14. Can I use the serum on my eyebrows?

Yes! Many our serum is made to be used both on brows and on lashes. The serum can help stimulate growth and fill in sparse areas of your
brows.

15. How should I store the serum?

Store the serum in a cool, dry place, away from direct sunlight. Make sure the cap is tightly closed to prevent the product from drying out or
getting contaminated.

16. Is your eyelash growth serum cruelty-free?

Yes, our eyelash growth serum is cruelty-free and never tested on animals. We’re committed to ethical and sustainable beauty practices.

17. Can I use eyelash growth serum if I wear contact lenses?

Yes, the serum is safe to use with contact lenses. However, to avoid irritation, make sure the serum is fully dry before inserting your contacts.

18. Will using this eyelash serum change my natural eye colour?

Absolutely not. Our Eyelash Serum does not contain Prostaglandin which is a hormone that with continued use can cause disruption in your body and amongst many things, change your natural eye colour. Prostaglandin
can also cause discolouration in your eye area skin including your eyelid and under eye area.

19. What if I’m not satisfied with the product?

We offer a satisfaction guarantee. If you're not happy with your eyelash growth serum, contact our customer service team within 30 days for a refund or exchange. (Please see our return policy for more details.)

Microneedling is a skincare treatment that involves using a device with tiny needlesto create micro-injuries on the skin's surface. This stimulates the body's natural healing process, promoting collagen production and skin cell turnover, which can improve the appearance of fine lines, scars, hyperpigmentation, and overall skin texture.

Yes, our microneedling kits are designed for safe at-home use. However, it's important to follow the instructions carefully to avoid potential side effects like irritation or infection. Our needles are only 0.50mm and therefore less painful to use.

It depends on your skintype:

Sensitive Skin: Once a month

Normal/Combination Skin: : 1-2 times a month leaving minimum 14 days between treatments.

Deep scars and wrinkles: 3-4 times a month leaving minimum 7 days between treatment.

Always allow your skin time to heal between sessions, especially with longer needles

Our microneedling kit typically includes:

• 6 hygienic microneedling stamping device with 24 carat gold needles
• 6 Serum vials
• Alcohol wipes
• Detailed step-by-step instruction.

Microneedling can cause mild discomfort, but it shouldn’t be painful. The sensation can feel like tiny pricks or scratches on the skin. You may experience slight redness or irritation after treatment, which usually subsides within a few hours. If you have alow pain tolerance, you can use a numbing cream before the session.

6.What skin concerns can microneedling treat?

Microneedling is effective for addressing several skin concerns, including:

• Fine lines and wrinkles
  scne scars and other types of scars
• Hyperpigmentation and uneven skin tone
• Enlarged pores
• Stretch marks
• Overall skin texture and firmness

7. How should I prepare my skin before microneedling?

Cleanse your face thoroughly to remove any makeup, oils, or dirt.
Use a gentle, alcohol-free toner to balance your skin's pH.

8.What should I avoid after microneedling?

For 24–48 hours after microneedling, avoid:

• Sun exposure (use SPF if going outside)
• Harsh skincare products, like retinoids or acids
• Makeup or heavy skincare products
• Excessive sweating and heat (avoid strenuous exercise or saunas)
• Touching your face with unwashed hands

9. Can I use skincare products after microneedling?

Yes, you can apply hydrating serums with hyaluronic acid or peptides after microneedling to enhance the absorption of the products. Avoid using products with active ingredients like retinoids, AHAs/BHAs, or vitamin C directly after microneedling, as they can irritate freshly treated skin. However, we feel the boosters alone that are part of your kit, will give you enough of everything.

10. How long does it take to see results from microneedling?

Results vary depending on the skin issue you’re targeting, but most people begin to see improvements in skin texture and tone after 2–6 weeks of consistent use. For deeper concerns like scars and wrinkles, it may take a few months to notice significant changes.

11. Can microneedling be used on all skin types?
Yes, microneedling is safe for all skin types and tones. However, if you have sensitive skin or a condition like eczema or rosacea, avoid the
area and consult with a dermatologist before starting.

12. Will microneedling damage my skin?

When used properly, microneedling should not damage the skin. However, overusing the device or applying too much pressure can cause irritation or microtears. Follow the recommended usage guidelines and make sure to sanitize your skin and only use your tool once.

14. Can I use microneedling on areas other than my face?

Yes, microneedling can be used on other parts of the body, such as the
neck, chest, and areas with scars or stretch marks. However, different needle lengths may be required for various areas.

15. Is there any downtime after microneedling?

There’s minimal downtime after at-home microneedling. You may experience redness or mild irritation for a few hours or up to 24 hours, depending on the needle length used. This is completely normal and part of the healing process.

16. Are there any side effects?

Common side effects include temporary redness, slight swelling, and minor irritation. These usually subside within 24–48 hours. If you experience excessive pain, prolonged swelling, or signs of infection,
discontinue use and consult a healthcare provider.

17. What ingredients are in your Dermal Infusion Booster Serums?

18. When do you recommend me to do the treatment, day or night?

We advise you to do this treatment at nighttime before you go to bed to allow the skin to heal overnight minimising any irritants found during the day such as sunlight and dust etc.

19. Are your Booster serums vegan and paraben free?

Absolutely. Here at beauty b!tch we only believe in using clean and toxin free products, good for your body and the environment. We don’t believe
in hurting any animals and we make sure no one and nothing suffers in the process of manufacturing our amazing products.

20. Can I return the product if I’m not satisfied?

Yes, we offer a satisfaction guarantee. If you're not completely happy with your microneedling kit, contact our customer service team within 30 days for a refund or exchange (please refer to our return policy for details).

Before using a hair straightener, make sure your hair is completely dry to prevent heat damage. Apply our Heat Shield hair protectant spray to minimize harm and prevent frizz. You may also detangle your hair with a wide-tooth comb or brush.

For fine or damaged hair, use a lower temperature setting (between250°F–300°F or 120°C–150°C).

 For normal or medium hair, use a medium setting (300°F–375°F or150°C–190°C).

 For thick or coarse hair, opt for a higher temperature setting (375°F–450°F or190°C–230°C).

Always start with a lower temperature and increase only if needed.

It's best to limit straightening to 1–3 times a week to prevent hair damage. Daily use can dry out hair and cause breakage, especially if you skip heat protectant products.

No, it's recommended to only use a straightener on completely dry hair. Using a straightener on wet or damp hair can cause steam burns, damage the hair cuticle, and lead to frizz.

6.How do I avoid heat damage while using a straightener?

• Use our Heat Shield product before straightening.
• Set the straightener to the.
• Don’t use the straightener on the same section of hair for too long
• Limit the frequency of use and keep hair hydrated with moisturizing products.

7. How do I clean my hair straightener?

• Ensure the straightener is unplugged and completely cool.
• Wipe the plates with a damp cloth or a mixture of water and rubbing alcohol to remove any product buildup or residue.
• Avoid using harsh chemicals or submerging the straightener in water.

9. Can I use styling products while straightening?

You should apply our Heat Shield hair protectant spray
before straightening. Avoid heavy products like gels or mousses, as they can create buildup or burn on the plates.

10. What should I do if my hair straightener pulls or snags my hair?

Ensure your plates are clean and smooth. Check if your hair straightener is damaged or worn out—older models may cause pulling. Using smaller
hair sections may also prevent snagging.

11. How do I get sleek, long-lasting results?

• Start by using our Heat Shield .
• Straighten your hair in small, even sections.
• Finish with a light mist of or a smoothing serum to maintain sleekness.
  

12. Can I curl my hair with a straightener?

Yes,you can curl your hair with a straightener by twisting the
straightener as you pull it through your hair. Practice makes perfect and ensure you're using a straightener with rounded edges for
smoother results.

13. How long should my hair straightener last?

With proper care and maintenance, a high-quality hair straightener can last between 2-5 years. Clean it regularly, avoid dropping it, and store it in a safe, dry place.

14. What should I do if my hair gets frizzy after straightening?

• Apply a or anti-frizz spray after straightening.
• Ensure you're using the correct heat setting for your hair type.
• Make sure your hair is fully dry before straightening and that you're working in a moisture-controlled environment.

15. Is it safe to straighten colour-treated or damaged hair?

Yes, but use a lower temperature setting
(below 300°F or 150°C) to avoid further damage. Always use a heat protectant and deep-condition your hair regularly to maintain its health.

An LED mask is a skincare device that uses light-emitting diodes (LEDs) to deliver light therapy directly to the skin. Different wavelengths of light penetrate the skin at different depths to target various skin concerns, such as acne, aging, and hyperpigmentation.

The mask emits different colours of light that correspond to specific wavelengths, which stimulate skin cells to produce collagen, reduce inflammation, or kill acne-causing bacteria, depending on the light colour used. Red light (630–660nm): Stimulates collagen production, reduces wrinkles,and promotes skin healing. Blue light (400–470nm): Kills bacteria that cause acne and reduces breakouts. Green light (520–560nm): Helps with pigmentation and uneven skin tone. Yellow light (580–590nm): Reduces redness and boosts circulation

Yes, LED light therapy is generally considered safe for all skin types. It is non-invasive and does not emit harmful UV rays. However, if you have a medical condition or are on certain medications (like retinoids), consult with a dermatologist before use.

LED masks are suitable for most skin types. They are especially beneficial for those looking to: Reduce acne and inflammation Improve skin texture and tone Address signs of aging, such as fine lines and wrinkles Improve skin firmness and elasticity.

For best results, use the LED mask 3–5 times a week,( or every other day) depending on your skin concerns. Start slowly, using it for 10–20 minutes per session, and gradually increase usage as your skin adjusts.

6. How Long Before I See Results?

Results vary depending on your skin condition and how consistently you use the mask. Most users notice improvements in skin texture and tone within 2-4 weeks of regular use. For acne treatment, some users may see results in as little as 1 week.

7. Can I Use Skincare Products with My LED Mask?

Yes! For optimal results, cleanse your skin before using the LED mask. You can apply serums or moisturizers afterward. Just avoid using strong acids, retinoids, or other photosensitive ingredients before the session, as they may cause irritation.

8. Are There Any Side Effects?

LED masks are generally safe, but some users may experience mild redness or dryness, especially if used excessively. If you notice any irritation, reduce the frequency of use and consult a skincare professional if the symptoms persist.

9. Can I Use an LED Mask If I Have Sensitive Skin?

Yes, but those with sensitive skin should start with shorter sessions and lower intensity settings. Always monitor your skin’s response and stop use if irritation occurs.

10. Do I Need to Wear Eye Protection?

Our LED masks come with built-in eye protection so extra protection is not needed.

11. Can LED Therapy Be Used with Other Treatments?

LED light therapy can be safely combined with other facial treatments and is particular great when used with our Dermal Infusion Therapy kits.
Always check with your dermatologist if you’re combining multiple treatments.

12. How Do I Clean My LED Mask?

Wipe your LED mask down with a clean, damp cloth or alcohol-free wipes after each use. This will help prevent bacteria buildup. Do not
submerge the mask in water or use harsh chemicals to clean it, as this may damage the device.

13. Is LED Therapy Suitable for Pregnant or Breastfeeding Women?

There’s limited research on the use of LED masks during pregnancy and breastfeeding. It’s best to consult with your healthcare provider before starting any new skincare treatments during this period.

14. How Long Do LED Masks Last?

The lifespan of an LED mask depends on the quality of the device and how often you use it. High-quality LED masks can last several years with
regular use. Always follow the manufacturer's care instructions to prolong its life.

15. Can I Travel with My LED Mask?

Yes, our LED masks are portable and can easily fit into your luggage. Just ensure it is stored properly and avoid rough handling to prevent damage to the LEDs.

16. Can I Use an LED Mask If I Have a Pacemaker or Metal Implants?

If you have a pacemaker, metal implants, or other medical devices, consult your doctor before using an LED mask. Some LED devices may
interfere with certain medical conditions or devices.

17. What Should I Do if My LED Mask Stops Working?

If your LED mask stops functioning or experiences any technical issues,
refer to the manufacturer’s warranty or troubleshooting guide. Contact customer service for repair or replacement options.